The first step to recording information for a constituent is to, of course, find and access their record in CivicTrack. You can do this by going to the ...

If you're starting CivicTrack from scratch and did not have any data pre-populated, then you'll want to start adding constituents as they reach out ...

A case (also known as a ticket) is something that allows you to track constituent's concern, and manage it by way of categorizing, assigning, and settin...

Now that we know how to find and access a constituent record, we can begin to enter information for them, such as a case ticket. Once you've accesse...

Once a case ticket has been resolved for a constituent, you'll want to make sure it doesn't appear on your home page anymore. Click the case tic...

On the right hand side, click your name and click "Profile" Here you will find your account details.  Change your password by cl...