The home screen contains a list of open and pending case tickets that have been assigned to you. It is also the first screen you'll see when you log into CivicTrack.
This list has the following headings, all of which can be sorted by clicking it:
| Heading Name | Description |
|---|---|
| ID | Case ticket ID number |
| First name | First name of the constituent |
| Last name | Last name of the constituent |
| Type | Case type of the case ticket |
| Status | Case status of the case ticket |
| Case code | Case code of the case ticket |
| Age | How many days it has remained in the work queue |
| Assigned | Who the case ticket is assigned to |
| Description | A description of the case ticket |
| Follow-up | A follow-up date reminder for the case ticket |
| Subtype | Sub-type of the case ticket |
| Created by | The user account that created the case ticket |
Opening a case ticket from the home page
Clicking any of the rows will direct you to the constituent's profile, under the respective case ticket you clicked.
Filter options
Filters are a great way to narrow down on the list of case tickets you're looking for, and the home page has three drop down filters you can use, as well as an open text box.
The three drop down filters are:
- Case type
- Case status
- Case assigned to
The filter text box is great if you want to filter based on keywords in the description or case code.